Used Golden Ticket but Haven't Skipped The Queue

[Rika]

Use in-app chat or email hello@monzo.com, letting us know the email address the person stuck in the queue used to sign up.

Golden tickets are a little buggy right now as a result of us turning off the issuing of new tickets due to this and the impending current account release.

Why is there a delay in getting my prepaid card?

Hi all We’re experiencing some delays with getting cards out and I wanted to let you all know what’s happening as it happens. We only have one supplier who makes our prepaid cards (fear not, that’s not the case for the current account!). They are currently updating their personalisation machines. These are the machines which emboss the cards, and programme the chips and mag stripes. Due to some timing issues our supplier has been unable to get cards to us as…

I must stress that existing golden tickets should work, any non-working golden tickets are an unintentional bug.

It’s worth noting that golden tickets delivered over Facebook Messenger and sometimes WhatsApp will still appear as used due to Facebook stripping out a few key parts of the URL. Try sending the golden ticket another way if you have that particular issue.