Why do merchants with paypoint points not accept topping up monzo?
I went to use my feature with the plus account of cash deposit which I was curious about and found out it cannot be done hmmmm.
They either point blank say “they don’t do it” or have no knowledge how to do it. I did attempt to show them the top up page steps on the FAQs but they were reluctant.
I’m a bit annoyed that happened to all the paypoint points in my direct vicinity? (Tooting) Monzo plus is meant to be making banking more efficient using paypoint clearly is a step backwards. Especially if I have to travel out of my area to deposit money???
Are we going backwards? What will be done? How could you improve this? Do you have a contract with paypoint? Are paypoint or monzo aware of this?
what i find an effective way to get them to do it just say you want to put ££ such amount on this card, because i find when you say you want to deposit money on your account they always say they can’t do that have to go post office or bank
Could it be that paypoint merchants have not been made aware of this service they could provide? (Clearly) … Could Monzo simply ask Paypoint to send out comms for a more permanent change. Rather then Monzo community going in and finding out they should not tell the merchant that they are depositing cash rather topping up a card like a utility card?
I tried this before - they asked “is it a bank card” and then said no.
My understanding of PayPoint is, these types of services aren’t cost effective [i.e. actually cost them money# for the actual shop, and so you get these sorts of refusals.
After reporting the merchant to PayPoint I got this response.
I’m not back until next month so I haven’t had a chance to check it again, but it seems like reporting the merchant to PayPoint is the way to go.
Semantics is key here… I ask them to “put £xx on this card” and if they look confused gently tell them it should be swiped. As others have said it is best - rightly or wrongly - to avoid using references to “paying in cash” etc…
Once they swipe it and something comes up on the screen you’re generally home and dry.
It costs Paypoint retailers money to deposit your cash. This was very insightful, from a Paypoint shopkeeper:
Read the entire post, and the following conversation where they answered questions.
In short, Monzo has done a deal with a scheme which forces an economically flawed model on local businesses. To put it bluntly, why should a shopkeeper take your money when it costs them to do so?
Wow I actually feel bad for complaining to PayPoint about a retailer after reading that. I guess I’ll just stick to using larger retailers for deposits.
What I do is use my starling account to deposit money at Post Office then I just transfer it over to my Monzo account. Never had acceptance issue depositing money at a Post Office
Wonder how much the OP was trying to pay in and if he had the cash in hand. Can imagine if you were holding a wad then they’d have been extra adamant they couldn’t do it.