I received my new phone last week, and I tried to set up the Monzo app on my new device. For whatever reason I’m not receiving the email links to set up my Monzo account on there. I emailed the help team on Friday with one response Saturday dinner time and nothing since. I’ve spoken with an advisor who reset and cleared any logged in devices, and now I have no access to my Monzo accounts or flex card activity which is very concerning. The advisor escalated this, I’ve tried all the troubleshooting steps. But the emails are just not coming through to my inbox. Has anyone experienced similar issues?
