New phone app

UK Help
1

I have a new phone and phone number.
I have downloaded the Monzo app to the new phone but have had to go through the initial set up again and it didn’t recognise my e mail etc.

2

You have used the wrong email. If you use the correct email you will log in, not register for a new account.

3

Usually means you’re using the wrong email address

4

Run through the checks here (4th section probably):