I don’t disagree with you. I think at least slowing down the number of new users signing up could help in the short term. Is the queue system still in use?
The old system may have seemed better from our side, but I thought the point of the redeveloped chat system was to make it easier on Monzo’s side to deal with things more quickly? Rolling back to the old system may not solve the problem.
I agree, but the alternative is just saying “soz, we don’t have enough people”. They are trying to get the message out that whilst things aren’t great now change is on the horizon. If they could have solved it instantly I am sure they would have.