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[davidwalton (Award Winning Hot Coral Analyst)]

Hi Kelvin & welcome

Did you restore a backup from your old phone to your new phone (which included the app)?

If so, uninstall the app from your new phone, then download and install it, then try & login using the ‘I already have an account’ link at the bottom of the login splash-screen.

Further details in section 4 of this post:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…