No log-in email

Help
1

Is anyone else having trouble receiving their email to log-in?

For some reason, I have been chucked out of the app and the requested email never arrives. I’ve checked the spam folder and nothing there.

2

Have you used more than one email to sign-up with Monzo in the past?

Or have you closed your Monzo account in the last 30 days and are trying to log into it again?

3

Nope, nope and nope.

4

What email service do you use?

5

Using a laptop/desktop browser (a computer on which you can also access your email) - can you login to web.monzo.com using the same email address you are trying to access Monzo on your phone with?

6

I don’t get sent an email that way either. And nothing in spam. It’s definitely the correct email address though.

Thanks for trying to help.

7

I use iCloud. I’ve deleted and reinstalled the app.

Also checked via the iCloud website and no sign of it.

8

There have been complaints about iCloud specifically.

Maybe try this ,

9

When I used my iCloud address on sign up all of the Monzo emails went into Junk so check there!

10

Ding! Ding! Ding! Josh for the win!

This solved it. I had checked junk on my phone. And checked iCloud on the web. I hadn’t actually checked my junk folder on the web though.

Thanks a lot!

6 Likes
11

Phew :relieved:

12

Well done newbie! :wink: :trophy:

1 Like