Cannot log into my monzo account after asking .e to enter email and a magic link will be sent to my email to log in no email has arrived been over 30 mins anyone else having this problem?

is it in your junk folder ? if it is it probably won’t work as it has a life span I believe - after 10 mins it doesnt work ( ??? ) so you would need to delete from your email and re apply for a magic link

Also make sure you haven’t made a typo or anything in your email address.

I’m not even getting any emails sent anymore I have pressed re send email over a dozen times I have also double and triple checked the email is exactly right this is very frustrating as I need to pay for something and I cant access my account

Can you get in on web.monzo.com ? Also, who do you use for your emails? EG.Hotmail Gmail…

similar problem ?? [image] No log-in email Help Ding! Ding! Ding! Josh for the win! This solved it. I had checked junk on my phone. And checked iCloud on the web. I hadn’t actually checked my junk folder on the web though. Thanks a lot!

I got the 10 minute expiry from here - :man_shrugging: [image] iPhone 6 issue Help Hi Bob! Sorry about this. Is there a delay when you receive the email? The magic links expire after 10 minutes. Are you on iOS 10 or above on your iPhone 6?

[image] N26throwaway: A 10 minute life span is a bit unrealistic given the slower nature of email delivery vs SMS It really isn’t. Almost all transactional emails (which is what this is, as opposed to marketing emails) are within 30 seconds IMO.

You are talking to someone who sends over ten million a month, I know how both transactional and bulk emails work :+1:. SMS is not the holy grail. Cell networks have outages - sometimes for many many hours.

Oh I agree with that. I don’t like Magic Links in general, not just Monzo using them.

They not perfect some email clients you would get them in spam so unless you look you won’t know and won’t get any notification. They is a time limited as well. Maybe they could offer sms as a back up just in case you dint get the magic link.

Monzo email with magic link not arriving

UK Help

anon95680666 28 February 2020 14:46 6

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Monzo email with magic link not arriving

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