Log in security link email not being received

Help
1

Please help. No access to my app for 2 days says sending link but it’s never received? Latest software and app but still doesn’t work?

2

Checked the junk folder?

3

Yes :frowning: Turned phone off and on again deleted and reinstalled the app. Can’t think of what else it could be?!

4

Who is your email with? Gmail or…?

5

iCloud - all other emails are coming through and I’ve just set up a community account for this and this verification came through straight away? Doesn’t seem to be sending the link from the app?

6

I have certainly just got through a magic link email from Monzo for Emergencies, so broadly everything is working

Are there any special characters in your email address (e.g. +)?

1 Like
7

Have you created an alias?

1 Like
8

No special characters and no alias

9

Then help@monzo.com and see if they can get to the bottom of it

10

No reply Since yesterday morning I’m on day 3 with no access getting stressed now

11

Can you login at web.monzo.com ?

Try calling the number at the back of the card.

1 Like
12

Can’t log in there either and phoned them and they’re not sure either and said to check with apple regarding mail first which I’ve now done. Was hoping someone had a similar issue and had an easy resolution

13

I found this, which seems to have been a similar issue with icloud, although the “fix” is unclear: