New plus card came! But already opened đŸ˜«

Monzo Chat Monzo Plus
65

I don’t agree at all - Monzo could very easily even make us liable for the fraudulent activity. From the terms and conditions:

But you won’t be able to claim back money you’ve lost if:
you purposefully didn’t keep your phone, card or PIN safe, or you were very negligent in not keeping them safe or if your account is in overdraft, you gave them to someone else

In my opinion using a card that you know could have been compromised is being negligent in not keeping your card safe.

5 Likes
66

Mine just arrived open too. Seems this is a very common problem. Disappointed they don’t seem to have tested the packaging

67

Mine arrived in the standard blue envelope, so no issues :+1:

1 Like
68

Mine just arrived open

69

How much of Monzo’s first month subscription revenue is going on replacement cards, packaging, and post , I wonder? :thinking:

3 Likes
70

Another recipient of an open on arrival card. Have raised with support.

71

I kind of wish they came in the nice blue envelopes the coral cards come in! They feel so professional - no need for perforated seals!

1 Like
72

Mines just plopped into the mailbox too
 open sadly. Not just a bit open, fully open.

73

It’s clearly not been tampered with and inside the card hasn’t been removed from the holder. The card was pristine so I took the card out and replaced it as carefully as possible and then it left a mark

Someone needs to buy a roll of sellotape

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74

That’s how mine came with a little crease and blue mark, looks like the envelope is so tight it’s getting pulled open when it goes through the machinery at the Sorting Office.

1 Like
75

Mine arrived fully sealed, thankfully. Card doesn’t look half bad either.

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6 Likes
76

Mine just arrived but luckily it had only just started opening so I’ve got no worries.

77

Mine also arrived fully opened; I ordered a replacement via in-app chat

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78

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Mine also came open and wasn’t fully in the holder :frowning: just half in half out

79

Mine’s arrived too - completely open.

There’s definitely a quality issue with the way the cards are packed, and Monzo are going to need to address it, otherwise they risk incurring the additional cost of sending out replacement cards - not to mention fraud risk.

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80

Since this is becoming a common issue, I’d also suggest that Monzo update their in-app FAQ with whatever course of action they wish impacted customers to take. It will save them a lot of hassle.

I’ve already spent 5 minutes trying to find an entry point into the in-app chat. Do any of you have any tips?

81

I spent a while trying to find it too, quite frustrating. You need to actively search ‘contact’ and then you are presented with the link to Contact Support, via in-app chat.

4 Likes
82

Thank you @seb, that did the trick!

83

Nope, that is definitely a UK thing. Maybe Royal Mail has these stickers for most major languages and since it’s coming from France they’re assuming you’re French and decided to put one on? The only reference to that “P48/302905” code I could find is here but that website is terrible and I can’t actually search inside it and find out what it refers to. If you have better luck with it you might find what it means.

1 Like
84

Yeah, mine was exactly the same. Luckily just half perforated so nobody had been inside. Time to drop the easy open envelopes!