I wish Monzo had written about this somewhere, or you know, had a support page saying no large bank transfers at weekends - but they don’t. So here’s your public service message.
I asked yesterday afternoon (a weekday). I was told it could take up to 24 hours, which was fine.
Today - after sending a follow up because we’ve reached 24 hours with no reply - I’m being told to wait until Monday.
All standard Monzo stuff - late responses to messages, one staff member saying one thing and another saying the opposite, apparent Monzo policy changes without telling us.
Most banks I’ve had the pleasure of having to use Telephone Banking generally offer a full service over the weekend. Generally no transfers necessary, either
As per the OP if they are unable to offer it they should at least say that they can’t somewhere. Very frustrating to find out about policies like this at the point you need to make a transfer.
I realise you’re desperate to Monzo bash at any opportunity but people are sometimes wrong. It’s not ideal when customers are advised incorrectly but it happens.
Looks like they aren’t wrong anyway and that you can’t do over a certain amount at weekends. So you can go back to your original outrage again.
If it’s over their transfer limit then personally I would expect this to get held up on a weekend. Also, how much is a large bank transfer… £10k, £100k, £1m? Not enough info to declare that Monzo are due a bashing.
They’re getting the boot from regulators for not stopping enough fraud and they’re getting the boot from customers and the media for carrying out extra checks
This isn’t Monzo bashing - you know I’ve been a constant advocate of Monzo on these forums. But this is the second time in a month that customer service have said one thing and then it turns out someone else has to correct them.
And to make it worse, it seems like the bank transfer thing is new and hasn’t been publicised.
Tell me how it is and I’ll deal with it, but I’m really losing the energy to be surprised by Monzo’s erratic customer service.
I’ll give you a hint to make the forum a much nicer place:
All I can say is that I didn’t see any stupid aggressive posts on this thread.
On topic, I agree with @urban that this limitation should be made clear. Especially as the message we’ve been given up until now is, “large transfers aren’t a big deal, just message us in app.”
my misunderstanding 
