This is just kind of a rant but I’m sending my deposit today. I tried to arrange it yesterday because forum users suggested you could arrange a limit increase the day before but monzo said no.
Anyway contacted them as soon as I woke up at 8:30am, gave them all my details in order to request an increase in my limit and i’ve been quoted 8 hours. Does this seem insane to anyone? If I contacted my legacy bank it would be done within the hour.
I’m not expecting it to be instant. But 8 hours is ridiculous.
Thanks, quite disappointed considering how many people have made it out to be so ‘easy’. This is stressful enough sending such a large amount of money but for a delay this long, quite disappointed in Monzo today.
Thank you for this.
I’m going to pass this on to our Payments team, who are the best people to help you. They’ll be in touch through the in-app chat within 8 hours.
While you’re in the queue we won’t be able to see any more of your replies so you’re welcome to leave the chat for the moment. Our team will reach out once they’ve taken a look at your message.
Thanks for your patience.
This is what they sent me. So far it has been 6. “While you’re in the queue we won’t be able to see any more of your replies”
Sorry what, so you’re going to ignore me while I wait?
I’ve literally just done this 2 days ago. Moved house and arranged the deposit payment to my solicitor.
Messaged Monzo in the morning and got the same message, luckily for me it was only an hour or so and then they asked for a picture with my passport. Then it was all done
Yeah fortunately it isn’t that time bound but I’m already having a lot of anxiety about the process so adding this to the equasion isn’t helping. 22:15 is absolutely shocking…
For such a large, life-changing process I’d still always recommend using a traditional bank, sadly. It’s just not something Monzo are (currently) really set up to deal with effectively.
I just sent my deposit over the course of a few days, it was with the solicitor well before an actual completion date. Meant I didn’t have to faff about with a raised limit.
The problem comes if you also happen to be frauded the same day, and you can’t get through to anyone because you’re in Monzo’s version of hold music hell
Whoever thought that a single threaded chat is a good idea should be given a stern talking to