I made a formal complaint to Tom Mockridge (CEO of VirginMedia) a couple of weeks ago before users started to report they could do it over the phone. I was advised by his executive team that they are aware of the issue with new sort codes with a promise every system will accept the code by the end of September (yes longer than the monthly update cycle BACs recommends)
I managed to get a monthly credit applied to my account to cover a year as an ‘apology’
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Might not be the best place to post this but are Monzo(i.e staff) doing anything about these companies who refuse to support the sort code? Or is it just up to the users who are using the Current Account Preview?
So there are currently two Monzo sort codes? 535522 and 040004?
No. One is an account sort code the other is the debit card BIN (first 6 digits of card number)
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Ratesetter does not allow sort code/account number changes on their website, but it’s doable via email or phone call. To be fair, it needs to be changed first, before I can even try to setup direct debit. I sent them an email to ask my bank from Metrobank to Monzo and this was their response:
Unfortunately we would not be able to accept this type of bank account for investment purposes. The reason is due to it being a purely mobile-only based bank which makes it difficult to verify the actual bank account.
I pointed out BACS rules, gave them link to Zopa’s tweet, as well as link to this thread 
(“hello!” to any RateSetter employees if they went that far to read it! Now please approve Monzo sort code!).
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First Direct is a telephone only bank. Like Monzo, it has no branches. Do they discriminate against FD, as well?
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Toyota Finance finally support Monzo!! 
I did have to phone them to do this… But they have updated their system and the 04-00-04 sort code is now recognized by their Experian system 
Bear in mind I reported this to them on the 17th August… Resolved on the 31st - I’d say that’s a decent turn around for them Just nowhere near as quickly as Monzo seem to do things 
Happy to finally be crossing Toyota off @alexs’s wiki
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Or Smile.
Maybe they’d argue that First Direct is part of HSBC and Smile part of Co-op.
As of today I’m up to 5 SO’s and 15 DD’s 
Their app is so bad.
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RateSetter 
replied, emphasis mine:
Hello Marta,
Thank you for sending that information over to us.
I have double checked this information with our compliance team and they have advised that we can in fact accept the Monzo bank details for your regular lender direct debit instruction. My apologies for the previous message to you.
I have also updated your bank details now, therefore you are welcome to setup the instruction via the ‘regular lender’ page.
Ratesetter doesn’t offer online change for account details, only via call or email, but hopefully it will be straightforward for other Monzonauts to change their account to Monzo.
Despite the initial nonsensical response, they sorted it out rather gracefully. If anyone is considering using RS, I have referral code with bonuses, DM me.
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Just been on the phone with Admiral insurance.
Initial rejection by their systems, and trying to tell me the sort code 04-00-04 was associated with Natwest bank.
After insisting the problem was with their systems not being up to date, and some time holding, the agent confirmed they could accept Monzo’s sort code
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PlusNet (BT) initially accept the Monzo details online to setup a direct debit, but when it comes to the bill much later there system doesn’t even try to take payment.
Hmm, did you contact Plusnet to ask them why payment failed on their end? If they allow Monzo details, that’s all user has to worry about… (and having enough funds).
Not sure if it’s related, but I have something similar. I recently changed to ID Mobile and they should take DD payment on 1st Sept. I was worried, as nothing came out. I read bill, and it said:
The amount due this month of £5.00 will be taken automatically from your account by Direct Debit on or immediately after 01 September 2017, you do not need to do anything.
Since it’s 2nd Sept, it would still count as ‘immediately after’, so I’m waiting for now.
Sadly for me, they blocked all services via HTTP and kept redirecting me to their Payment Portal like I was a criminal refusing to pay debt. So sadly I had to do a manual card payment (with a lovely £1.50 Non-DD Fee) to access internet. Tried calling but the call Center queue was 45 minutes and after waiting 45 minutes only to then get cut off I just gave up and made the payment so I can get online.
I don’t blame Monzo for it though, its companies like BT with their old outdated billing systems. I mean, it took 5 days for them to even setup the Direct Debit (wheres Paypal managed it in less than 15 seconds) to only then fail when payment is due which I suspect they didn’t even present properly to Monzo or got confused with the Sort Code. Pretty sure there’s some breach of BACS / Direct Debit there 
So in my rage I complained via Email and to Ofcom.
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I’ve had ID take things a couple of days late in the past. The app kept telling me I needed to pay but I left and the DD went through eventually.
That was with First Direct. First Monzo DD is set up for the end of September so I’m watching with interest to see how you get on…
Have been pushing Very to update theirs via Twitter:
Called up and was told it wasn’t a valid bank. Have reported to BACS:
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Fingers crossed 
you get that refunded, pretty ridiculous they took the details off you without validation and then treated it as a failed payment…
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NS&I are still not playing ball despite me chasing every week… feel free to chip in if you fancy showing some support for
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Actually larger companies are supposed to update weekly!
Have you complained to BACS? https://www.bacs.co.uk/Contact/Pages/ContactUs.aspx
I spoke to Specsavers, and initially their issue wasn’t actually, it turns out, with the list they had. Their issue was that their systems changed “00” to “–” which meant it wasn’t recognised as a sort code.
Even now, when it’s been changed, the letter confirming the change says “04- – - 04” as the sort code.