I understand that are launching a Direct Debit switching service before the mass roll-out of current accounts, but us early adopters have to work through them manually. I therefore thought I would start a thread to share the highs and lows of this fun activity
My experiences so far:
- The good: TV licencing - logged in online and just entered sort code, account number and a few clicks later it was done and I had confirmation email through. This is now showing in my Monzo account
- The old-skool: One of my credit card companies insisted I download a PDF direct debit change form from their website to complete. The form was not editable so I had to print and fill in with a pen. Amusing filling in the bit that reads āTo the Manager ⦠bankā. I then had to post it off in an envelope with the cost of a second class stamp and am now waiting for someone to type in my new sort code and account number back into a computer that will eventually end up on Monzoās daily DD listā¦
- The odd messages: I emailed BMW finance and got an email back stating:
Unfortunately we have received a message that this bank does not accept direct debit transactions and we are therefore unable to make the requested change.
- Fortunately when I rang them up I was able to talk them through the change over the phone and their system did accept my Monzo bank details, though it āpopped up a message that needs referring to my supervisorā. The supervisor check came back OK, so waiting for this one to show up in the appā¦
Please add your own experiences so farā¦