Barclays rejecting direct debit from new Monzo sort code

Hi,

I am new to Monzo so have a 04-00-03 sort code. I am trying to switch my Barclays mortage direct debit to come from my Monzo account but Barclays told me they only accept 04-00-04 sort codes from Monzo and there is nothing they can do about it. I have lodged a complaint with Barclays in the hopes they will update their system.

Has anyone else encountered the same issue?

Nearly a year old!

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Yep I saw similar articles online and mentioned that in my complaint to Barclays. The article doesn’t say how it was resolved so hoping someone can share some more details. It’s strange they haven’t seemed to address the issue in all this time.

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Interestingly, Barclaycard do accept 04-00-03 so it must be dependent on which area of the business you are paying.

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A painful and incredibly manual solution would be to open an account elsewhere, set up the DD and then CASS to Monzo.

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Try calling. If it’s simply a form error rejecting it as a valid sort code, customer support agents are almost always able to override it and update it for you.

Had this problem with Chase’s sort code too, and that’s how I got it sorted.

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I did call them originally and the agent told me my best bet was to lodge a complaint because there was nothing he’s able to do until the relevant team resolved the underlying issue

The Barclays website allowed me to switch and I received confirmation. But a month later and the direct debit was never set up

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Barclays enjoyed a, in my opinion surprising, decent reputation for technology on this forum a few years back, but my personal experiences have been that anything shiny is the very thinnest veneer over ancient systems that barely cope. I cannot even update my statement preferences as it won’t accept the existing email address I have on file even though that is read only during the process

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Their internal customer relationship management system is pretty cool…It looks way better than the 1980s stuff of other banks. Before anyone yabbers on, I didn’t work there.

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Barclays system was pretty good, nothing compared to monzo bizops though.

Update: Barclays called me this morning and says they don’t know why the direct debit was failing and that all Monzo accounts are now recognised since February. They offered £75 as compensation for the inconvenience and said the direct debit should be confirmed tomorrow

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To be fair my Barclaycard direct debit has never let me set one up with Monzo. Always get an error, my TSB account works fine :man_shrugging:t2:

People use TSB? :melting_face:

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I use it for some things, but mostly cashback. I don’t mind them, the app works well, clean looking and I’ve never had issues with the few things I use it for.

Had it since LloydsTSB and I was converted into TSB. Never had a problem.

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