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64

Wonder if it does the same for B by Yorkshire Bank, which is sort code 05-00-05

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65

If anyone wants to get their own back on Moneybox, I’d encourage you to join in with this on Twitter -

I don’t see any reason why they can’t add Monzo to their list of supported banks so that their service works with Monzo, just like the legacy banks, even though it will be a while before they can set up an integration..

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66

Got an email from Nuffield Health on Friday, informing me that my gym membership was cancelled. I didn’t cancel my membership…

In early July I dutifully went into the gym, shortly after I got my Monzo CA, and filled out a paper form to change my direct debit to Monzo. All went through marvelously, with the first payment taken at the end of July. I noticed that no payment went out at the end of August, but the direct debit was still listed in the app. I just assumed there was just some delay until I got the cancellation email.

This morning, I asked COps what was going on. They had no request for collection of funds by Nuffield at the end of August.

Nuffield’s resposne? “Let’s blame your new bank then.” Actual quote.

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67

@tomsr Tell the gym that you’ll check who is BACS going to blame… :smiley:

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68

O2 still not accepting Monzo sort code - I called them and they were still unable but I read some other thread they accepted for few people. :frowning_face:

69

Send them this if you want…

IMG_1383

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70

I’m surprised they aren’t chasing you for unpaid fees - the normal gym way!

Their loss - if you tweet, copy in Virgin Active and/or Fitness First and you might get an offer!

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71

Not sure why it was so hard for O2 to accept my details but after speaking to 5 different people and three phone calls and online chats it’s sorted :slight_smile:

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72

Added a tweet of dismay. I actually did change to ID Mobile, but I didn’t have DD with O2, ID Mobile just had a better data plan for my needs (and id mobile had no problems with DD - that’s also true).

73

Vodafone home broadband doesn’t accept Monzo it seems. Tried it a few times but worked fine with Lloyds Bank.

74

I might have spoken too soon. RateSetter updated my Direct Debit details (for Regular Lender product), but they didn’t update my ‘normal’ bank account details. I wanted to withdraw some funds, noticed that it has my old bank account in there. I sent an email and got slapped back with this response:

Of course, I can’t threaten them with BACS, as Direct Debit is already set up. I sent a response, ridiculing their ‘purely mobile-only bank’ remark with some thinly veiled threats. If it doesn’t help, I’ll close account and go to Funding Circle or Zopa. ¯\_(ツ)_/¯

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75

You can get Monzo to issue you with a statement that verifies you hold the account. That should fulfil all their legal obligations. Under their BACS agreement they do have to accept the account for deposits as well.

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76

Formal complaint now lodged with NS&I.

They agree it should work and are getting their internal technical service desk to look into it.

:crossed_fingers:t2:

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77

Phone BACS. The threat of fines for non compliance has a suprising effect…

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78

I did email them, but after one reply they haven’t got back to me.

I’ll see how the complaint goes and then take it further if needed.

79

Tried updating NPower this evening online, failed. Tried online chat but even after the agent spoke with a supervisor they still could not help. Now advising me to call them. Have tweeted instead for now.

80

RateSetter now wants a bank statement. I could get one easily, but I don’t have the heart to harass COps. I decided to harass RS instead - I asked them if I need a bank statement if I switch from Barclay’s to MetroBank too. I have a feeling that my journey with RateSetter will come to an end after their “oh, I checked and you can use Monzo, but”. In both tickets with support they said ‘no’ first, then said that Monzo is fine after applying some pressure, why on earth they haven’t checked it first, before wasting my time. :unamused:

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81

NS and I have told me there are several people complaining about not accepting Monzo , I have also escalated the complaint with them, received 4 phone calls from them, 1 letter saying they are dealing with the complaint , two tweets from Bacs saying they are aware of the situation with NS and I :slight_smile:

82

I’m just off the phone to Halifax home insurance and they said it wasn’t possible to update my direct debit as they don’t currently accept Monzo. She said it could be months before the system updated.

I thought from reviewing the direct debit thread that this company were now accepting monzo? Should I contact BACS to get them to investigate? All my other direct debits have been changed successfully :slight_smile:

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83

Definitely worth contacting BACS in my opinion.

1 Like