So, just noticed that a number of incoming payments not credited. They’ve left the sender. I’ve raised this in-app and been told that the other banks need to raise this with Monzo and provide TRN’s for each transaction. Anyone had definitive guidance on this? Me chasing the sending bank seems wron…

Could be fraud checks holding it up. From experience, it’s usually the sending bank holding it up.

These are several months old. And standing orders.

Is it all standing order payments from that instruction or just some?

This could be related. No resolution as of yet though. [image] Payments not being received! Help Is anyone else having trouble with receiving BACS or Faster Payments? And finding that Monzo have no interest in helping you? My salary is currently 4 days late. BACS payment…

It’s three out of five months and the instruction goes back a year. :flushed:

I’m dreading digging any deeper…:cry:

CS has said they need the transaction references, which of course the payer doesn’t routinely have.

Unfortunately they need those references to be able to trace the payments, I don’t think it’s possible without them

No. I understand. But of course, it’s weekend … etc …:face_with_raised_eyebrow: Doesn’t help when CS in the other banks say there’s no such thing as a unique reference!!! I mean, please :roll_eyes:

Missing from transaction feed - anyone had issues?

UK Help

danbeddows (Dan) 27 July 2019 10:55 5

This could be related. No resolution as of yet though.

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Missing from transaction feed - anyone had issues?

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