Not sure if anyone else has had this issue,
My friends using the monzo.me link have sent payments (less than £10) but I haven’t received it in my account. When I provide the transaction reference number to customer support for assistance they cannot track the payment.
Has this happened to anyone else and is there a fix? It has happened multiple times to me and with different banks as the senders (Chase, Monzo, Starling).
Yes because they received email confirmation from Monzo that they payment has sent through. The money has gone out of their account and they have a transaction reference number.
It just doesn’t show that the money has gone into my account.
Yes, 100% sure because they have shown me email proof and transaction records.
Additionally, it has happened for a few transactions whom the senders are different people.
I can say that it is definitely not fraud.
I can’t tell if my balance has increased to be honest - But then this is still a big issue because my transaction records are not accurate in my Monzo app.
It has happened for a few transactions over the past 6 months
If support can’t track it and the money hasn’t appeared, there’s definitely a part missing to the story.
Money doesn’t just vanish. It will arrive or it will bounce back. Multiple people saying they are paying you and it not arriving doesn’t pass the sniff test.
Most likely is the people haven’t paid you.
Afraid it does point in that direction! 
Thanks you guys. I will just have to a closer look at the records or find if the money has bounced back.
Will update if I have more information.
You can open your monzo link in a private tab and try pay yourself a quid to see if it comes through.
it doesn’t happen every time - I recieve around 120 of these small transactions per month. This will happen for about 1 of these transactions per month
No I don’t hit any of those limits. Either way, I have had the same person send me two separate transfers of around £7 and one of those would go missing, but the other one will go through.
But he will have received email confirmation for both transfers - It is really a mystery.
I have checked with my own statement and my friend’s statement and neither of us have had the cash bounce back. I know money doesn’t just disappear which is why I am so baffled by this.
Anyone have any next steps that I could try?
In that case we’re the amounts identical?
I would get the email headers from your friend of the transaction that you didn’t receive and send it to monzo with the MasterCard or visa transaction reference number and press monzo again,
Looks like this is the only way I can go ahead. Does anyone know a more direct way of reach help from the Monzo team?
Right now I can only use the support chat.
That’s the most direct