Is anyone else having trouble with receiving BACS or Faster Payments? And finding that Monzo have no interest in helping you?
My salary is currently 4 days late. BACS payment details confirmed and the money still hasn’t been received in my Monzo. Definitely not a problem from NatWest side - thus leaving Monzo to answer why I haven’t received my money?
Yesterday, my employer was kind enough to send me a Faster Payment of the same amount of money because the BACS payment had simply vanished. Although it should’ve been immediately received - it still hasn’t arrived.
I am completely stuck. My employer’s bank (NatWest) has confirmed both transactions released the money but are simply not appearing at Monzo’s end. I have provided Monzo with the transaction details and screenshots of the statement.
Any thoughts on how I can resolve this would be appreciated.
There isn’t any support through the Monzo in-app chat - they are simply not responding to me anymore?