I restarted my phone last night and when I went to log into monzo it sent me through the whole stage where I have to prove my identity again.
I deleted the app and redownloaded it a few times to check I had pressed log in which I did. I took myself through the process which it told me to (proving my identity with passport and speech video etc) and it has been sat on waiting for verification of account info all evening.
I just want to know if this is normal? As it’s my pay day tomorrow and I kind of need to use the bank account and check my balance etc. I tried logging in with a different email and it stopped me saying it was wrong so I must’ve used the right email.
Sorry to hear you are experiencing problems - let’s see if we can fix 'em:
This is the worrying part. If you already have a Monzo account then there is no need to go through the verification process (you are already verified!) If the app took you through to this stage then you used a different email address to the one you used when you initially signed up for Monzo.
In other words, trying to login with the second, incorrect email address forced you into the SIGN-UP flow, when you should have simply gone through the LOG-IN flow (using the correct email address)
So at this point, you basically have 2 Monzo accounts - one that is verified and working with email@example.com email address and one that is now being verified using a different email address.
The best thing is to LOG-IN with the initial firstname.lastname@example.org email address and then get in contact with Monzo re; in-app chat to let them know that the application from your second, incorrect, email is a duplicated application and not required.
I did reset my phone so recent emails aren’t there as it’s only from when my phone was last backed up. But there was the ones that it send you to log in. It’s still on the page of verifying account info that could take 48 hrs do you think it’s worth deleting the app and starting again or? I don’t want all my money to disappear that’s all!