Known Issues + Bugs Retail/Food Vendors 👜🍕

[uncle_fungus (Andrew Schofield)]

My wife just had contactless declined in Savers. She didn’t realise that chip and pin would probably have worked, so used another card instead

[JayYoms]

Same thing happened to me yday

[thom_horne (Thomas Horne)]

I’m pretty sure Superdrug own Savers? A bug report on Superdrug has been raised where only PIN works and not contactless.

I’d assume the company that put in Superdrug’s contactless devices also did Savers which is why this is happening.

[Corraidhin]

one4allgiftcard.co.uk does not like Monzo. Paid and successfully charged, but then order cancelled and refunded the next day. Maybe they just don’t like prepaid.

[uncle_fungus (Andrew Schofield)]

Not strictly true, but could be the reason. Both Superdrug and Savers are owned by the same holding company.

[helhindi (Hussein El-Hindi)]

TESCO pay at pump

I’ve tried a couple of times to use my mondo card at the TESCO petrol station in Newbury at the pay at the pumps but it gets rejected before asking for a pin. Has anyone else had this issue?

Tesco Pay at Pump (as well as other pay at pump) does not work (contactless or PIN). You can pay at kiosk however

[Andy1 (Andy Little)]

It’s because pay at pump rejects prepaid cards. For some reason the transaction is offline, so they can’t guarantee you have enough money on the card.

That problem should go away when full accounts are launched.

[kohrVid]

Chip and PIN payments were declined multiple times at a Morrisons today (with and without cash back) even though I’d just topped it up and used it at another shop earlier on. Is this related to the issues with contactless or just a fluke?
This wouldn’t have been such a pain if Barclays (my main bank) weren’t also having issues this weekend.

[alexs (Alex Sherwood)]

There’s a couple of posts in this thread which confirm that chip & pin usually works for Morrisons so my guess is there was an issue with the particular terminal / store you were using / in.

[Merry]

Hi there, hope this is the right place to highlight any issues - just activated my card today, tried to use at Morrisons to no avail. Tried chip + pin first, then contact less, unfortunately declined both times. Will try at another retail shop tomorrow, hopefully it’s just an issue with that particular store! Thanks

[anon72173902]

HI,

As per first post

“_Other Issues _
* Morrisons, My Local and Superdrug decline contactless transactions - chip and pin should go through fine:”

It is known but will go when the full bank accounts go live

[Merry]

Hi - thanks for the quick response, yes I read the original post RE Morrisons, but chip + pin didn’t work for me so I thought it might be worth logging.
Thanks!

[Archie (Andrew Archibald)]

I work in a building owned by Co-op bank and when I purchase food it comes up as such in the app. But in fact its another vendor with a concession. Is there a way i could edit this so its a true record of who I’m spending with?

[anon95680666]

I searched using the “frying pan” top right of screen for “wrong merchant” and found this thread on how you report incorrect merchants information - which explains how to submit merchant details if you read through it shows you how to on iPhone 2nd post on the thread and for Android an answer from tristan 2nd from bottom of thread

Wrong Merchant Details - Android

Hi Guys I’m just wondering why some times the merchants details ie the location or shop name is incorrect, when monzo gets a charge are you not given details on who to pay ie don’t you guys have access to merchant details, and if not why not. I don’t mind the odd store name or location being incorrect but it’s worrying that you don’t have access to the official merchant database.

[Archie (Andrew Archibald)]

Thanks Ian that’s very helpful. I was desperately trying to work out the best place to post it.

[thejayo (Jay)]

My card was rejected at Taylor St Baristas about 30mins ago, both contactless & pin. Nothing showed up on the app.

[Gergely (Gergely Imreh)]

I think the first post in this topic can be updated now that Morrisons now accepts contactless transactions (seems to be working well for a couple of months now)

[Gergely (Gergely Imreh)]

Another thing: been trying cashback at Sainsbury’s normal checkout, and got declined (and there’s no info showing in the app, so don’t know more). On the other hand, Morrison’s Self Checkout’s cashback works totally fine when I checked a couple of times. I wonder what is the currently “known status” for cashback function?

[anon23935806]

I’m not sure cash back is something Monzo can even control - the terminal chooses to offer this option before even talking to the card issuer - whether you choose cash back or not Monzo only sees that you’ve paid for groceries.

I guess for some reason they disable cash back for prepaid cards so this is why it declines without even talking to Monzo (that’s why there’s nothing in the app).

I remember at some point I was offered cash back every time at my Asda store - when paying by card it asks you to insert card and then depending on the kind of card you have (as they’re forbidden from offering cash back on credit cards) it asks if you want any cash. Now it stopped doing it, I’m not sure if it’s something to do with the fact that I’m using Monzo or that they simply stopped offering cash back.

[anon44204028]

@anon23935806

they’re forbidden from offering cash back on credit cards) it asks if you want any cash. Now it stopped doing it, I’m not sure if it’s something to do with the fact that I’m using Monzo

they’re forbidden from offering cash back on prepaid cards I was told by ASDA