Known Issues + Bugs Retail/Food Vendors 👜🍕


#22

Just to add I couldn’t use my card on a parking meter either, tried contactless and pin both were declined.


(Alex Sherwood) #23

Just thought I’d point out this list of issues, in case you hadn’t spotted it yet -

this problem’s listed there. But thanks for sharing this - you obviously hadn’t realized!


#24

Contactless still not accepted in morrisons, chip + pin goes through fine :slight_smile:


#25

The funny thing is that both Greggs and Morrisons use the same Ingenico IPP350 terminal.
Also I was able to pay in one Greggs and - if I recall correctly - The ingenico logo did not have the red elliptic background.

What is the technical reason for a declined contactless payment in this case?


(Simon B) #26

For what it’s worth, I’m a Huel customer myself, but I tend to order it from Amazon and obviously that works with our cards :slight_smile:

It’s the same price as buying it direct (except for the discount that you get if you subscribe). I don’t always get through it at the same rate, so the regular subscription wouldn’t work for me.

But that might be something worth considering.


#27

Contactless wouldn’t work in Gail’s in Hampstead last night either even after a few attempts. PIN entry worked fine however. The screen was saying more than one card was being presented. A TSB contactless card worked fine at an earlier time.

They were using one of those small iZettle terminals.


(Oliver Ford) #28

Huh, didn’t know that was possible.

I gather you can modify it though? That’s what made me go for it, I get Pact (coffee) on a subscription-ish (auto-order more apt I suppose) and I’m always changing that.

Went for a relatively small amount over a long time frame anyway though, figure I can always get more (more easily than less) if required.

Anyway, I kept trying, and it just suddenly worked. Huel say they didn’t change anything their end, so :shrug:


#29

Hi. Contactless declined in Starbucks today - chip and pin fine :slight_smile:


#30

Worked for me on Saturday. Doubt things would have changed since then. It’s likely the hardware at the branch was faulty.

Worked for me a few weeks ago


(Naji Esiri) #31

Thanks @rubenwardy Ruben :+1: Will get these changed!


(Hannah) #32

Declined at debenhams today (chip + pin). Might have been an issue with them though, as it normally goes through fine


(Mark McDonnell) #33

So my favourite spot in London “vital ingredients” doesn’t work :frowning:


(Alex Sherwood) #34

That’s a shame, what error message do you get in the app? Is the transaction declined for contactless and chip & pin?


(Naji Esiri) #35

@integralist Hey Mark! Any other detail you could offer on this would be much appreciated :slightly_smiling_face: We may have an explanation or fix for you


(Mark McDonnell) #36

Hi there, sorry can’t remember what the exact message was now (busy line and a bit pushed for time so couldn’t try inserting card after the touch payment failed). I’ll try again tomorrow with chip/pin and see if that works or not and update with any error here.


(Alex Sherwood) #37

Thanks for the update, you should have a feed item which displays the error message but if you deleted it, no worries :slight_smile:

It’ll be interesting to hear more tomorrow.


(Mark McDonnell) #38

Hello. So I tried again today with chip&pin and it said the card wasn’t supported.


(Richard Müller, Consultant) #39

This could be they don’t take pre-paid cards or that they only take cards with offline verification and refuse cards that need to be verified online


(Andy) #40

Just used my card in Starbucks (Bridgewater Place) Leeds, and the card was declined on Contactless, it was first approved but then a refund immediately and then the transaction was successfully using chip and pin…

The reason on the receipt is “Not Authorised” but it shows as a Visa Paywave payment…


(Naji Esiri) #41

Hey Mark. Sorry for the late reply! We’re looking into this, it’s added to the pinned post at the top of this thread for now :slightly_smiling_face: