Contactless


(Sam Jones) #1

Hello!
I’ve tried to use contactless today and it’s rejecting.
I’ve used the card with the pin but it’s still rejecting, any ideas why this would be happening?
Worked fine yesterday :jack_o_lantern:


#2

Where was this? Was there a declined message in the app?


(Josh Bray) #3

The best way of finding out why is to contact the in app support.


(Sam Jones) #4

This is what the app says.

I’ve used the chip and pin today.


#5

Ah Morrisons is a known problem area for Monzo contactless. Will have to use chip & PIN there for now. Still better than Sainsbury’s who’ve not enabled contactless at all!


(Josh Bray) #6

Yeah Morrison’s doesn’t work with contactless. It’s something wrong with their back end just not playing with Monzo’s


(Sam Jones) #7

My other card has a nightmare being used in Morrison’s too so that might make sense.


(Alex Sherwood) #8

Here’s the page that confirms that this is a known issue, it’ll be updated if / when the problem’s resolved


(Danny) #9

I went in to Curry’s PC World the other day (shudders) and they didn’t have contactless either!

A ‘tech’ store with no contactless :joy:


(Josh Bray) #10

I would not call that place a “tech” shop. :thinking::neutral_face:


(Danny) #12

It sells technology items therefore tech store. :wink:

I needed something in an emergency hence going there, wouldn’t have bothered otherwise.

I have used ebuyer before but prefer going straight to distribution and cutting out the middle man.


#13

I’m guessing they were in no hurry to fit contactless as most of their sales are over £30. I just hope that when they do install contactless they won’t be capped at that limit for Apple and Android Pay (not because I tend to use them but I think anywhere doing contactless should do it right).


(Sam Jones) #14

They are pretty dumb. I asked if a new laptop that I bought was going to have any bloatware on it and he said no. The fist lie. Then he told me I’d need a 64GB memory card to make a back up disk of Windows and that it would take A day to create. Anyway, contactless is kinda useless there considering the cost of all their products.


(Danny) #15

Not everything they have is over £30, I bought a USB to Ethernet and that was under £30.

All the cables under £30, USB drives, memory cards etc etc under £30.

My point is that as a store such as themselves that sells electrical goods should at least get with the times.


(James Billingham) #16

If their terminals are kept up-to-date, the £30 limit doesn’t apply for transactions with CVM, such as the CDCVM provided by Apple Pay, Android Pay, etc.