I tried to take cash out at ATM, no money came out, an error message came up, but I’ve been charged. Also contacted the bank whose ATM it was - they have it down as a failed transaction, and told us to contact Monzo. Monzo app says to wait 7 days for it to be returned - it’s been 11 days now, and counting and still nothing.
The app is pretty much useless with sorting this out…!
Any help would be greatly appreciated.
Welcome Gwennan, that’s a massive pain!
There’s some similar threads that might be useful:
I attempted to withdraw £50 from a Clydesdale Bank ATM, which has worked in the past with no issues. It said sorry unable to process transaction and immediately returned my card. I assumed this was a glitch and attempted to withdrawal again, again same I got same message and card ejected. Afterwards i attempted a balance check on my card - it again told me unable to process transaction and returned the card.
Thinking is was just issues with either Monzo or the ATM I took my card and left, then …
In that thread there’s a reference to a this help article:
Drop Monzo message in support
Nobody here can help you. You’ll need to speak to Monzo directly.
How do i do that? Thanks!
Thanks! Yes - that’s all I’m seeing is this message, but when i tap “SOMETHING WRONG? GET HELP”, there is not an option to dispute the payment for a refund?!
Currently in Laos, which not many places take card - so sorting this out would be amazing!!
Thanks for your help!!
Thanks Revels! Is there an email address or contact info you know of at all? Thanks!
There was a long post on here maybe a month ago about how the ATMs work and how the balance etc, I’ll see if I can find it. I would suspect it’s the ATM provider fobbing you off.
For Monzo, you have 3 contact options
Chat - Search “contact” in the app and it should appear
Email - email@example.com
Phone - Number is on the back of your card
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