I ve try to take money out today and the atm didn’t take out my money probably I didn’t work but I ve been charge from my account… please can some one help
You’ll need to contact Monzo
Tap on the atm transaction and scroll down to the bottom and tap on the something wrong option
It can take a while for the money to be refunded if the atm company doesn’t count the machine often
It’s called ATM purge, when that happens normally the ATM issuer gives you a refund within 48 hours. But as mentioned before it’s best to let Monzo know as well.
The atm was froze so I can’t really do anything and I left …because I had to be at work…
So shall I wait first or shall I call them ?
Don’t call them, report it in app like explained
Sorry to bother you how do I do that I ve got. No idea
The ATM freezing is actually one of the best outcomes because it’s very unlikely that the transaction would be settled to begin with and will reverse itself in ~10 days. You still need to report it in the app just in case.
It was an issue, but reportedly fixed now; https://monzo.statuspage.io/incidents/4y46b35ynxtx
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