Take money out and the money wasn’t out

Monzo Chat
1

I ve try to take money out today and the atm didn’t take out my money probably I didn’t work but I ve been charge from my account… please can some one help

2

You’ll need to contact Monzo

Tap on the atm transaction and scroll down to the bottom and tap on the something wrong option

It can take a while for the money to be refunded if the atm company doesn’t count the machine often

2 Likes
3

It’s called ATM purge, when that happens normally the ATM issuer gives you a refund within 48 hours. But as mentioned before it’s best to let Monzo know as well.

4

The atm was froze so I can’t really do anything and I left …because I had to be at work…

5

So shall I wait first or shall I call them ?

6

Don’t call them, report it in app like explained

4 Likes
7

Sorry to bother you how do I do that I ve got. No idea

8

Tap on the transaction in the monzo app, scroll to the bottom

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1 Like
9

The ATM freezing is actually one of the best outcomes because it’s very unlikely that the transaction would be settled to begin with and will reverse itself in ~10 days. You still need to report it in the app just in case.

10

It was an issue, but reportedly fixed now; https://monzo.statuspage.io/incidents/4y46b35ynxtx

1 Like
11

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