ATM withdrawal - No money came out but cannot dispute in-app

Hi,

I’ve recently withdrew money from an ATM in Greece, I didn’t receive any money but I got charged nevertheless. Now, I’m trying to dispute the transaction but it looks like there’s no way to do so in-app. When I click on the transaction’s ‘Something wrong? Get help?’ button there’s the option to report fraud (card on the top) and then there’s the ‘I tried to use an ATM but no money came out’ card but there’s no option to dispute the transaction. Also it seems that the in-app chat option has disappeared. Does anyone know if there’s some other channel i could use to dispute this tx? Any help appreciated.

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Hi,

Search the app for ’ contact us ’ there should then be an option to open chat.

What’s wrong with the “I tried to use an ATM but no money came out” card? Surely that in effect will allow you to start a dispute but not necessarily named a dispute. It’s a particular type of dispute. Often things have a particular flow to collect all the information needed without needing to go to the chart and that is likely one of them.

thanks, i’ll try that

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