ATM Problem

[DavidCochrane]

I attempted to withdraw £50 from a Clydesdale Bank ATM, which has worked in the past with no issues. It said sorry unable to process transaction and immediately returned my card. I assumed this was a glitch and attempted to withdrawal again, again same I got same message and card ejected. Afterwards i attempted a balance check on my card - it again told me unable to process transaction and returned the card.

Thinking is was just issues with either Monzo or the ATM I took my card and left, then 10 minutes later it appeared on my Monzo statement i had withdrew £50??

Anyone else had this issue or experienced anything like this? Any help would be greatly appreciated.

[phildawson (Sorry, I will have to escalate this.)]

Wow that pretty unlucky. I assume you’ve gone on chat, they should be able to recover that £50 when an ATM doesn’t dispense.

Clydesdale Bank ATM thats super rare. If you’ve previously got money out of it then a glitch I guess.

[desu]

It may auto refund in a few days. (vending machines do this when stuff doesnt come out)

If not as said above talk to chat and they can help you.

[anon95680666]

Hi Dave , using the search function on the forum with “ATM dispute” gives a link to this thread previous advice was to dispute it with the ATM operators reconciliation files for a quicker result ? bit of a pain to return to the bank with the ATM , but …

Atm dispute

Hey @Chapuys, I appreciate this is a route we can take, but we ask customers to speak to the ATM provider in many instances first as they may be able to process a refund much faster than we can by checking their reconciliation files. @bjw3232, I’ve not had a look at what has happened with your case, but we would ask you to do that because of the above Please let us know what they may have said to you, as these disputes can take up to 8 weeks to get the money returned to you, depend…

[DavidCochrane]

Thank you for this. Although I attempted to call the bank which owns the ATM, their ATM disputes line, and they advised as I do not bank with Clydesdale bank this would be something I have to take up with Monzo?

[kolok]

This is something you have to take up with monzo, and they will then dispute it on your behalf.

But the money may be auto refunded after 7 days , although I would still start a dispute straight away.

[DavidCochrane]

Thank you, i have already started a chat just waiting on them responding to start the dispute

[James2DB (James De Battisti)]

The money may come back in 7 days as a auto refund but I would still get hold of Monzo throw live chat or email they should then take that up as a dispute.