Help... locked out of the app!

[davidwalton (Award Winning Hot Coral Analyst)]

There are 2 possible issues: icloud restore and incorrect login. Can you login to the web portal (https://web.monzo.com) using the correct email address?

Please also check the 4th section of this post:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…