Help me! I can’t log on!

Hello!
Since few days i’m trying to log on in my app.
I put my correct email, but I didn’t receive the magic link.
I tried to write to helpmonzo@… but no ones reply.
How can I do?
Thank you

check it hasn’t gone to spam, normally when this happens it’s the wrong email though so double check

If you’re sure it’s right phone the number of the back of your card

I checked everything and I never received it. I called the number 3 times but they didn’t solve it

Try the steps here; [Android] Monzo app not opening

It also needs to be the email address that you registered your Monzo account with. Have a think if it could possibly be a different email address and give that a go too :slight_smile: