Help... locked out of the app!

[Kimberleymcknight96 (Kimberley mcknight)]

I have tried everything. It’s the correct email address 100%. It sends me the special enail with the log in link, it leads me to the add and it tells me i wasn’t accepted for an account

[Kimberleymcknight96 (Kimberley mcknight)]

[davidwalton (Award Winning Hot Coral Analyst)]

There are 2 possible issues: icloud restore and incorrect login. Can you login to the web portal (https://web.monzo.com) using the correct email address?

Please also check the 4th section of this post:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[Kimberleymcknight96 (Kimberley mcknight)]

I have recently switched phones in the last few days after upgrading my phone!

[davidwalton (Award Winning Hot Coral Analyst)]

OK

Do you have access to a computer?:

• If yes, on the computer, open a new browser window and go to https://web.monzo.com & follow the instructions to login, using the same email address you used to sign up to Mono with. Monzo will send an email to the email address which as a button to click on called ‘Log in to Monzo’. When clicked on, a new browser tab will open, showing the basic details of your Monzo account
• If no, on your phone, do the same as the above (open a new browser window…)

Can you access your Monzo account via the web portal?

(Don’t forget to permanently delete the magic link email from Monzo)

[Ordog]

It sends an email regardless of whether the email address is correct or not.