Getting back into my app

[kolok]

From this post

Add a picture of yourself with ID to help speed it up.

Really disappointing customer service!

She can email help@monzo.com from her email address, including the phone number on her account, a selfie holding her ID and put something like “cannot login” as the subject of the email. Our email team will then be able to update the email address on her account and get her logged back in.