Declined transaction at 'pay at pump'

Not sure if this is normal but my Mondo card got declined at an Asda ‘pay at pump’ terminal.
I had about £30 on the card then put another £100 on about 5 mins before arriving at the pump. I put the card in and it declined before it asked me for my PIN.
Is this because it’s a pre-paid MasterCard or is this an issue?
I just used another card so no issue for me at the time but thought I’d raise it.

If the date/time matters (if there were any backend issues) it was @17:00 25/04/2016

Pay at pump automatically block prepaid cards.

Thanks @Bob I assumed it would be a prepaid card issue but thought it was worth raising.

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Hi Tried to use the card at Asda today to pay for fuel at the pump wouldn’t let me is that normal or is it me

Hi John, I’ve moved your post here to help other users who have the same issue find the information about this issue :slight_smile:

As Bob mentions earlier in the topic, this is a known issue. But it will be solved when the current accounts launch later this year :tada:

Hi Alex
Thanks for the Heads up

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