Using pre-paid MasterCard at self-service petrol station

[anon13373030]

Hi there, loving my monzo card and app but after a successful shop at asda last night the card was rejected when i attempted to use it in asda’s self service petrol station. I assume this is because a prepaid card cannot be pre-authorised like a full fat debit account card?

[anon44204028]

Your assumption is correct

[anon59339843]

I have been using the card for almost a month now. The only place that i haven’t managed to use it is in automated petrol stations as mentioned above.

It’s a shame because i was hoping that monzo would help me with my monthly tracking on petrol as well. Am i safe to assume there is no way in the future this is going to change unless Monzo changes the card to a Visa or something?

It would be great if there was an option to choose visa or mastercard depending the needs. I find that with the mastercard there is a small amount of unnecessary limitations. But again i’m not an expert. Happy to hear your views guys.

[alexs (Alex Sherwood)]

@anon59339843

Am i safe to assume there is no way in the future this is going to change unless Monzo changes the card to a Visa or something?

Don’t worry, as soon as Monzo launches the current accounts (& debit cards), you won’t have this issue any more

Pay at Pump Issues

Hi Arran! It’s very unlikely to be the magstripe issue. Generally, if there’s a decline due to magstripe, you’ll get a confirmation of this in the app. The more likely scenario is that Asda have chosen to not allow prepaid cards to be used at their petrol pumps. There are several petrol pump providers that do this. It’s one of the issues that will no longer be a problem after we’ve launched the current accounts

[anon44204028]

It is NOTHING to do with MasterCard, Visa, etc scheme membership, but due to the card being PREPAID category rather than a Debit card.

Therefore the launch of full current accounts with a DEBIT card will resolve your dilema

[anon59339843]

Ahh, that makes a bit more sense now! Thanks for the info guys.

[HoddzDJ]

And as for tracking your spend on petrol, you can use them in the Kiosk with no problem

[AlexM (Alex Mayo)]

I too experienced this when I was on the M6 toll earlier today. Went to pay however it was declined and had to pay the cashier via a chip and pin reader instead. Can’t wait for the current accounts!

[Andy1 (Andy Little)]

I use mine to track petrol. You just have to pay inside instead. It’s a very minor inconvenience in my opinion, though i suspect any disabled users might disagree with me on that point.

In any case the current account launch should sort it out.

[anon20370418]

Sainsbury’s pay at pump works fine

[anon44204028]

No, not at all Sainsbury’s stores.

Kindly advise which store for information.

[anon20370418]

Sainsbury’s at hedge end in Southampton. It’s fairly new so i wonder if they have set it up correctly