I checked my monzo today and found out I have been sign out , so I tried to login again, when I entered my phone number I do get the message, but when I entered the verification code it shows it couldn’t verify my phone number , I’ve tried so many times it still not working, I even deleted the app and re-download again but still didn’t work, so I wrote a email to firstname.lastname@example.org , a guy named George told me to go to settings-reset session, I tried but still not working, and I wrote back email said it’s not working I need further help but monzo didn’t reply me back, I even wrote twice!! So I still have money inside but I can’t use it now!! Can someone help me please
PS. I tried everything deleted download again, turn off and turn on my phone again, but all of this is not working
I did, I used the signed up email and correct phone number so I get the login email by mail and verification code by phone but when I entered verification code it just kept showing something went wrong with my phone number, and I even tried my friends phone number and entered the verification code but still the same
But I just follow the login process, the app ask my email first and then ask my phone number next, without phone number I can’t login , and I already deleted and downloaded so many times it’s still the same
I’m pretty sure I choose the login option not the sign up one, I the email I received is login mail as well, but it still shows up the phone option next
Below is my screenshot for my login processes and the email I received, I just don’t know why I need to enter my phone number!!
But I think maybe because I updated the app few days ago ? So now login needs phone number?