Hello,
I’m trying to log in to my account, but I cannot it. I have entered verification codes several time but it says “there is a problem. Please contact us”
Has anyone else had the same issue?
Best,
Han
Are you sure you haven’t used the sign-up flow?
Logging in doesn’t require you to perform phone number verification.
Maybe try reinstalling the app.
If that doesn’t fix it, you can reach Monzo at 0800 802 1281 or help@monzo.com.
2 Likes
Double check your email address you are using is correct.
It HAS to be the exact same email address you originally signed up with in the beggining.
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Thank you folks. The issue was solved.
What was the problem in case anybody else posts with the same issue?
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I had entered a wrong email 
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