I haven’t started yet so I haven’t been using my Monzo account 
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thanks spicefox, I had also seen one or two other users in probable customer service roles refer to what Monzo was doing in a grammar that implied they worked there
If we use a @monzo email to sign up it auto applies it, if that information is of any use.
I’d never use banking on a public computer.
[edit] I thought I’d quoted about logging on to public WiFi.
This is where dynamic QR codes come in place 
Personally, web interface is an order of magnitude more important than anything on that list, but obviously other people’s priorities may differ.
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Couldnt agree more here. I’m quite happy being ‘Mobile first’ as lets be honest, thats where 90% of banking or so happens these days. I’m also fully on Monzo CA and quite happy for the time being - but thats with an expectation down the line that at some point in the next year or so a fully functional Internet Banking Website will be available.
Tablet would be nice to, but that could easily be solved by providing the Website access.
Both for the reason of losing my phone shouldn’t lose my access to my bank account and for those few tasks out there where doing it on a PC is more suitable target model.
1+ for a web based login. Not just for emergencies; if I’m doing any auditing of my account, I’d prefer to do it on a desktop.
I’d be cool with that coming after Better Pots Stuff though 
I think I’m probably the only person here not bothered by an web interface and relieved I don’t need to remember separate log in details.
I know everyone keeps saying what if I lost my phone; but really when was the last time you did and how long were you without a device? CS would help with anything you needed short term so I’m yet to be convinced on this one.
Ps I am the type of person who would lose their head if it wasn’t attached to the rest of me. I last lost my phone 3 years ago and was reunited with it 2 hours later.
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Agreed. Perhaps the position could be strengthened with a specific FAQ “What to do if you lose your phone…”
That would settle a few stomachs.
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Surely you would need your phone for that. If your phone is unavailable you can’t log in and if your phone is available you might as well log in on that.
Feels like things have just died on their arse a little bit. Keep finding niggles with the app and submitting reports to CS, they feel like bugs but CS don’t know if it’s intended functionality or not. DD’s are still handled in a really bad way, payments categorisation still doesn’t work consistently (each month I have to say a DD is a bill etc). I can’t assign incoming payments against spend which renders targets useless.
The more I think about it I actually can’t utilise much about the Monzo product with the missing functionality as it stands, and that’s coming from someone who has fully switched. The only thing I do use, and get good use of, is Pots but even they need work.
What’s most annoying is it’s been this way since the Current Account Preview which was months ago now, and between then and now nothing has seemingly changed.
So much needs to happen before the Web App, but I feel like the transparent product roadmap isn’t very transparent or reliable at this point.
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I’m still confident that everything is going well. We’re going to get a rush of improvements over the next few weeks/months I reckon. We don’t see the background work to make these changes.
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They have other deadlines to meet (PSD2)
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Unfortunately I don’t think thats an excuse, there’s no way they have the whole team working on one thing. My team has to get PSN certification, but we don’t take out the whole of ICT to achieve it.
This. This has exactly been my thoughts. In the preview, it was explained what was to be expected, it still feels like a preview.
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We know there has been somewhat of a large feature & big fix drought in recent months, in fact this was addressed directly by Tom in the recent team meeting. But as Christophorus mentioned the huge amount of back end work that has been going on hasn’t really been seen. Things like building a Mastercard card processor from scratch have been done in the past year but aside from the lack of outages, there isn’t much of a user facing difference.
There has also been a huge amount of work that has gone into porting over the existing features from the pre-paid, things like Monzo.me and Split the bill had to be reworked from scratch essentially but to the end user, there isn’t a difference.
We’re not sitting on our laurels at Monzo HQ, everybody is extremely hard at work bringing things like CASS, 3DS support and a layer of polish to the app but these things will take time.
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No doubting it, but in the past this was communicated to everyone, not just in the forum/slack. It just seems as of late when there has been criticism of Monzo’s drought, its been addressed directly in the forum/slack.
It’s not the transparency we were used to.
That’s definitely a valid point Mark, I think it’s a symptom of how we’ve expanded and have more specialised teams working on a variety of things.
I’m going to feed this back though, I have a few ideas in mind about how we could solve this (for now)!
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As per my first post in this topic, unable to access account from device due to biometric component failure. It’s a real problem with Monzo (and Starling) that I don’t have with any Legacy Bank that I use.
Thing is 3DS, CASS, Polish… we need a lot more than that and to hear that this will taken even more time is disappointing. I honestly though CASS would be here before the launch but the ball keeps being kicked down the road. Then there are business issues being ignored, Cheque Processing, Paying in Cash etc.
Just feels like Monzo is going to be squeezed by the competition at this point. Starling and N26 can do everything Monzo does and then some.
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