- This is an iPhone 5S with the Monzo app.
- It is impossible to log in
The home button, with incorporated Touch ID has failed. It’s not possible to replace just the home button due to the way Touch ID security works.
Consequently, I’m locked out of the Monzo account. I can not upgrade that account from Prepaid to current account. I can’t access that prepaid account in any way as far as I can see.
The app on the phone is a single point of failure. I’m not sure I want to put all of my personal banking into an app on a phone that could be lost / stolen or experience a hardware failure that prevents me accessing my account.
Time for a web-based way of managing the account, perhaps?