Accessing Monzo app without Touch ID


(Oleksandr Danylovych) #1

The home button on my iPhone 6s stopped working today and I can’t use touch ID. Is there any way for me to access my account while I sort out fixing the button? At the moment, I come to a screen that just gives me the option of logging out or trying again (but this option is greyed out). Can I use my passcode to enter? Thank you.


(Andre Borie) #2

Log out and log back in with email, or uninstall/reinstall the app.


(Andy) #3

Click cancel on the Touch ID prompt
Click logout
Click login when it comes up and enter your email and click the magic link when the email arrives
You’ll be logged back in with Touch ID off


(Oleksandr Danylovych) #4

Oh, that was deceptively simple. Thank you very much!