I’m also amused by the compensation requests.
Monzo has not only let everyone know as soon as they know, they’ve given all of the information they have to hand, apologised and advised they can look at fast track. They’ve been specific enough to give a time as to when new cards stopped going out.
I opened my CA on Thursday and got my card Saturday. Legacy banks wouldn’t have even supplied my PIN by now.
Heyho we live in a consumer world 
Same here, I was gonna mention that in a reply but thought better not as I’ve already had a post deleted from this thread lol
I can understand people who had expected to get their cards soon being disappointed at them not arriving when initially expected. It would also be frustrating to be going abroad soon and not having one.
However, if the card with all my main funds on was stolen/lost/damaged, I would very much expect to take priority over someone who has no current dependency on it as a payment method.
I was amazed when I got my card as fast as I did, I am definitely used to a 7-10 day wait for post communication from my other banks.
This seems to be a problem caused by a third party not delivering on their assured timeline, which is frustrating for everyone, but hardly Monzo’s fault. As soon as they knew there was a problem they communicated it, so that waiting users would be able to adjust and not wait in the dark.
I would also say to those who have their cards already, please remember that those posting here in indignation have no experience of Monzo, so have not built up the appreciation for the many great things about them, so please (and I say this to myself also) be gentle when leaping to their defence.
Just to add some context here : Having a second card supplier adds a lot of operational complexity and takes time to arrange. Despite that, we are doing this with the current account so that we aren’t fully dependent on one manufacturer.
By the time the prepaid beta grew large enough to where we’d need to seriously consider this, it simply didn’t make sense to allocate these resources there when the wheels were already fully in motion for launching current accounts, winding down the prepaid scheme etc.
It’s hugely annoying that this happened in the last few months of the Beta even existing, and despite the assurances that all would be well. We’ve tried very hard to mitigate impact - all things considered, an additional week should be OK for the vast majority of folks affected.
I understand the frustration of folks who decided to get a card at the last minute before travelling. Clearly not ideal, but there are reasons why the prepaid system is a Beta, and one of those reasons is that we’ve not had the resources or seen an urgent need to build fallback procedures for systems that won’t even exist for us in 6 months time. This applies to the outages that we’ve had in the past, and this issue here too. It sucks, and I’m sorry to the people affected, but hopefully that gives you a bit more understanding…
Don’t get me wrong, I am frustrated to be in this situation, but I do appreciate monzos honesty and transparency on the issue (that is refreshing, and it alleviates the worry that I might have lost my money).
I know the fault lies solely on their suppliers, but I am not a customer of their supplier I am a customer of monzo, and it is monzo who have not delivered on the service they have promised.
I understand it’s through no fault of their own, and they are in the same boat as us to a degree, in that they are a customer of a provide that has not delivered on what they promised.
Whilst I had not applied for this card for going aboard, and would have been fine waiting longer to get it (like the time you would have to wait for a card from another bank), the frustration for me (as it is for many others) is having that £100 stuck in limbo.
Whilst I do agree that people already using the service should probably take priority (it has always annoyed me when companies seem more bothered about getting new customers than providing the beat service to existing customers). But for the majority I would say the annoyance is like mine, where I have money I now can’t access.
But the bottom line is that I have (albeit temporarily) parted with my money to receive a service that had been promised.
Whilst I do agree that having to wait an extra week for a bank card isn’t too bad, I don’t think that anyone should be at all surprised at the frustration of new customers here, that have to now wait longer to access their money.
I understand this is frustrating.
When I lost my Monzo prepaid card I was sent two, they arrived on different days. I was to to keep the other as a spare or give it to a friend, as they are activated by the card number.
So, I still have it and if anyone can collect from SE18 it’s yours!
you cant want for a better response than that from a Monzo customer - nice one Michael
Hi all,
Just to echo @simonb and @anon87982363 — we’re really, really sorry about this. This is obviously not what we wanted and we did everything we could to avoid it becoming an issue 
Totally agreed the blame lies with us and we’re working as hard as possible to make sure we can start sending out cards again quickly. If anyone wants to have their £100 returned, that’s totally fine — just let us know to help@monzo.com or through in-app chat. However, I’d ask that you consider waiting for a few days and then we’ll be able to get your card to you and you can get up and running 
Sorry again to everyone affected — we’re learning from this and will have multiple suppliers of current account cards to avoid problems like this!
I thought this, seems like people just need it for holidays and searched it up not long in advance 
I get that it’s annoying that you were promised it ASAP, but I had to wait a month for my debit card from Santander.
Hi all,
Just checking in to let you know where we are with this as it happens.
I’m sorry I haven’t been able to respond to you all, but please know that getting this through as quick as we can is my number one priority and I’m chasing all parties involved as much as I can - they’ll definitely be sick of the sight of me at the end of this but you should all get your cards a lot quicker!
@semikie If nobody else has jumped on your hugely generous offer, I’d love to make use of it. I’m headed abroad this afternoon, and then again on Saturday for a week, so would be brilliant to have a Monzo card to take with me.
I’m in SW9, but happy to travel to SE18…
I’m always surprised at the indignation of people, whom have failed to plan properly, when faced with a minor delay.
I can’t help but feel that the promotion of the prepaid card as a cheap overseas ATM cash withdrawal device has rather backfired on Monzo. I have never seen or used the prepaid card as such. I can’t even recall withdrawing cash in this country on it?
Kudos to Monzo for being open, honest and transparent and trying to go the extra mile for customers whose lack of planning ahead causes them to angrily shift blame to anyone but themselves.
What amazing service! Yes I was disappointed to be told I wouldn’t receive my card on Wednesday (2 days before I was expecting to get it) but it was great to receive service with that level of transparency.
Monzo has turned a bad situation into a wonderful customer interaction. Well done guys. I have a feeling we’re going to get on just fine.
All the people moaning need to respect the fact that there is a process that needs to be followed AND Monzo and their supplier are going out of their way to get it resolved as quickly as possible. As someone has observed, they had to wait a month for a card from a legacy bank…
YOUR lack of planning is not Monzo’s fault.
Hi all,
The test cards are now with the testers. They have an agreed service of 3 days but I am pushing to get this earlier. I’ll update when I know more tomorrow. These timelines depend on the chip profile provided by our supplier being correct and passing verification first time.
Cheers
Anthony
And if Monzo skipped this step and the profile wasn’t correct your card would be as good as useless and then you’d been even more annoyed…
I wonder if there will be anyone will be saying thank you for the updates and pulling out all the stops …
Doubt it
Thanks for the updates and transparency Monzo. I, like many people, am frustrated by the situation and my £100 being in limbo, but understand these things happen. However, I am concerned by the word ‘hopefully’ - do you know what the absolute latest will be for sending cards out? Otherwise I may need to request a refund also.
I have to say I think people calling people ‘entitled’ and finding people’s frustration amusing is unnecessary. £100 is a lot of money - the whole point of Monzo for most people is help with budgeting and monitoring money so spending the best part of two weeks without £100 isn’t particularly practical. And yes, many banks do take longer but that is also expected from the outset.
I’m sorry if you thought I found people’s frustration amusing - I didn’t.
I can understand frustration, however there was someone (who has now deleted the relevant posts) who thought they should have priority over Monzo’s limited emergency card stock as a new customer, rather than an existing customer with potentially much, much more than £100 in who has had their card stolen and needs a replacement ASAP. That was where the entitlement reference came from.
tl;dr: sorry if I offended anyone. Most of my comments were directed at specific posts/poster that have now been removed (hence the lack of context)