RichardL
21 October 2020 07:17
12
In the other PayPoint topic I posted this:
So now that I’m a Plustomer and because I’m going to be out of the UK for a while I thought I’d pay in the £30 that’s been sitting in my wallet for months. This is the first time I’ve used PayPoint so here’s how it went:
Me: Hi, can I deposit this money onto this card?
Cashier: No that’s a bank card it won’t work.
Me: Yes it definitely will work, you just need to swipe it.
Cashier: No you need to pay money in at the Post Office.
Me: Opens Monzo app and shows her the PayPoint page
Cashier: …
After reporting the merchant to PayPoint I got this response.
So here’s the response from PayPoint.
For the record this was an Esso with a Budgens store. I wouldn’t usually stop there, but I was on the way to the ferry terminal and fancied the bonus Nectar points and AMEX points offered on fuel. I have a feeling the person behind the counter had been instructed not to accept our cards.
Good Evening,
Thank you for your email.
We are deeply sorry to hear of the poor experience you had at this store.
Retailers are not permitted to refuse service to PayP…
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