The latest set of app updates have caused my app (whether freshly installed or not) to be pretty buggy and in general unresponsive/laggy. I’m using the latest iPhone XS with iOS 12.3.1. Here’s a list of things that I have found so far:
feed items often double up, making it look like you’ve spent twice
feed items sometimes appear as a blank box, when you know there is something there. Scroll past it on the feed and suddenly it appears
pot totals often don’t update after a new deposit until you close and re-open the app
interest earning pots sometimes show as normal pots, so you can’t see the details about the interest you’ve earned
the feed in general is laggy, and stutters when you move it.
the app can often be unresponsive. Having to tap on things several times before it takes you where you want to go.
Now with all of these I would begrudgingly understand if there were loads of new updates for features and maybe the app was being overloaded, but there is literally nothing new so why is the app getting worse?!!!
With Monzo being a mobile only bank I am really struggling now to justify what makes it better than its competitors.
4 Likes
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
2
I’d be the same. But I’m on iPhone X, and (touch wood) haven’t experienced these difficulties. Maybe try deleting and reinstalling the app?
From what I remember there was access to a new navigation UI Monzo were working on but you had to opt-in to get it. There is now a newer version that is only available if you don’t have a joint account (which it seems you do) and it can be turned on/off in Monzo labs.
What version of the app are you running? I’m at 2.53.0 #536
As for the bugs. I’ve not experienced any of them before but would be frustrated too. However, the Pots not updating sounds like an old bug they fixed a while ago now on the new UI that was being developed. What does your UI look like? Maybe you’re somehow stuck on an older version of the early access UI.
If the bugs are driving you crackers, I’d ask COops (in-app chat) to revert you back to standard navigation. Then when Joint Account access with ‘new, new nav’ is launched, switch it on/off via Labs access.
I’m not on the new UI at all. My app looks the same now as it has from day 1, give or take the very few amendments that have been made.
I’m also on the same build as is mentioned above. I’ve reported the bugs to COps, but as usual I get the “there will always be growing pains” response. My frustration is that these bugs didn’t exist a month ago. I really resent companies that make background changes to their systems and ignore core functionality, allowing that to suffer.
Thing is. You’re the only one reporting it which is really weird!
The new UI for joint accounts is due soon. It might be worth swapping to it when it goes live in labs and seeing if that resolves the issue (can’t see why it would but software ).
My husband also has many of these issues on the iPhone X. So yes I may he being vocal about it, but I highly doubt I’m the only one - software definitely doesn’t work like that
).
