I am generally a supporter of yours not a whinger so it’s taken something for me to start a new topic here.
On Tuesday this week I dropped my phone onto the tiled floor in my bathroom and the screen shattered, just ahead of a telephone first interview for a job on Wednesday. Panic assuaged as I have Monzo Premium account and the phone is covered… so I put in a claim immediately and paid the £75 excess. The phone is barely useable, but I get through the interview whilst I wait for the expected loan phone so I can send my old phone to the insurance company for a new screen.
Oh dear. What loan phone?
Tell me, who in this day and age can live with having to post their phone and wait for about a week for it to be returned with NO loan phone in the meantime? Apparently not part of the cover and I can’t even pay for a loan phone from insurance people…
So, I have had to cancel the claim and now I must find someone else to repair the screen on my iPhone 7 (so not in any warranty).
Is it just me, or is the repair bit of this policy not practical at all?
I’m more boomer than gen x, y or z… but even I do not have a land line to my property, I give my old phone to charity when I finally get around to getting a new one and therefore have no way to use this bit of the policy.
As phone break cover is one of the selling points of Monzo Premium it kinda lacks something in the execution… how disappointing.
And by the way… moving my account management to my iPad whilst I find somewhere to repair my phone is problematic as well, but I shall see if there is a topic about that in the forums/fora/forae (whatever) already…