I created my Monzo account when I was in my airbnb and requested my card to be dispatched there. Unfortunately I had to move the next day and couldn’t accept my card. Since then I have no option to change my address to my address or request a new account.
Things I tried
Tried changing address or requesting new card in app, no option there
Contacted support back to back for a year (for a whole year) and I genuinely love the Monzo app and wants one but the support keeps adding me to a queue every single time and nothing changes.
My only hope is to reach someone who can actually make a difference.
Until your first card arrives, you can’t change your address. From my understanding this is for security reasons, so that’s why the option doesn’t exist yet.
How have you tried contacting support? What have they said?
Biggest lesson here I think would be to not register for a bank account with an address that isn’t your primary residence, would be quite likely to cause issues.
Hope you manage to get the address changed though!
This was when I first moved to Uk for my masters. Yes I contacted customer support, they keep telling me that they are adding me to a queue and then nothing happens. Why can’t they delete the account associated with my email and then start fresh.
There is more than one way of contacting support, that’s why understanding which one you’ve used will help us potentially guide you to a better method.
I’m still not understanding you being in a queue? Do you mean they escalated this to a specialist?
How has this dragged on a year and you’ve not escalated it by requesting a complaint is made? Somethings not adding up and I think it’s the detail you’re not providing that is making it difficult to understand
Support rep says Thank you for providing us with the evidence.
I’m just going to pop this over to somebody that will be able to help you with this better. Just to let you know, you will be transferred to a different queue but we will be back in touch as soon as we can.
2 months later no response. Goes back to step 1 and this continued for a while
I honestly agree with this comment. Yes its annoying that youre somehow being caught in a help loop but ultimately they do state not to register your account to a temporary address so as much as it sucks, you kind of brought this on yourself by using an airbnb address.
Also did you not contact the airbnb owner to arrange a way to collect your post? Surely this would have been the simplest solution
Revolut has had countless of issues including customer support, slow registration/verification checks despite a family member’s exact same type of documents as mine being verified immediately, amongst other problems.
Customer support has been fine for me. Always answered in reasonable, if not quick timing.
Didn’t have an issue in 2019 verifying my details near immediately, though growth can slow that down naturally.
Do expand here, because other than mentioning customer support and them completing KYC checks, both normal for majority of banks, there’s nothing here problem worthy thus far.
Unless you’re just impatient then that’s on you.
@AlanDoe can these last 4 posts be moved to the Revolut chat save going off track
