I’m in the process of moving house, and changing addresses on bank accounts. For some reason in Monzo this can only be done via the support chat. Does anybody know why this is? Starling, Revolut, Capital One and Loot all let me make the change myself, although NatWest also required the chat.
It wasn’t a painful experience at all, as Monzo’s support is so responsive. Although the first change there was a mistake, so I had to chat to somebody else later. It does seem though, that forcing things like this through the chat adds load to the support service, which isn’t really necessary. Surely to keep the support as responsive as it is now with more customers, it would be better to reduce the number of things people need to speak to them for?