Is there a way to top-up the current account from within the monzo app to stop me from having to switch out to my main banking app? Right now I find this is a blocker to using the current account.
Follow the flow:
- I am travelling and use my monzo card
- I get an alert for the transaction
- I look in the monzo app as the balance is low
- I exit the monzo app, open my banking app, navigate the menus, find the payments section, select the source account, pick out my monzo account payment details as opposed to my wifes, add an amount, check the asap option, confirm the payment details and approve the payment, then wait for the confirmation. (faster payments are between instant and 2 hours clearing)
As opposed to the pre-paid experience of ‘click the plus button, choose debit card, enter an amount’
Yes the issue with the other banks mobile experience is their problem, but it was monzo that chose to force me into this customer journey by removing any ability to top-up the account from within the app.
The obvious answer is to use monzo as my main account but as I have an offset mortgage that uses my current account + savings balance to offset my mortgage interest…I am not going to be doing that any time soon