Hey all! So in the ongoing thread that I’d made regarding Upgrading, it’s become clear that the replies there have turned into a mix of people relating their experiences, some providing feedback, some issues that are essentially customer support queries, and the usual general banter that we all enjoy
However, this latest post stuck out and so I’d really like us to use this quote as a starting point to kick off a new discussion that will hopefully prove to be super helpful to us all. I’d really like to gather everyone’s thoughts on upgrading and if there’s any reason why people may not want to do it. It’s quite murky territory and we’ve recently identified that we can improve communications in this area.
For example - the term “current account” has been identified to perhaps be somewhat corporate and/or intimidating to some people, and so “change” shouldn’t be the focus, but improvement - ie, this isn’t something completely brand new and different, but it’s the same Monzo that you know and love, just with additional features and benefits!
This quote sticks out because there’s actually nothing stopping anyone using the “upgraded” Monzo in exactly the same way! Once we’ve been able to roll out debit card top-ups (which is being worked on!) then if your specific actions as users don’t change, then for all intents and purposes your Monzo account is the same, but better! (instant bank transfers, better acceptance).
The reason why I love this community is because everyone who posts here, or at least the vast majority, are people that love and recommend Monzo to their friends and family. I’d really like to find out what resistance there may have been (if any) when you’ve all started to have conversations about, or explain to your loved ones what upgrading means, what the differences are, etc.
- Have you found resistance if the term “current account” has been used?
- Has there been any expectation that the upgraded Monzo would require a change in user behaviour?
- Have you had to explain to people why this is a good thing?
- If people are reluctant, what reason have they given as to why?
Ultimately the conversations that you all have during this time are the key to us streamlining and improving this process!