I, rather cleverly, forgot my PIN last night (first big payment with my card). I tried using the View PIN function in the app, however I hadn’t expected it to be quite so involved or to require over a few seconds to complete. Hence I was left a little unsure (and sadly ended up using another card).
Was wondering if the photo of ID and video selfie are actually required? If so, is there a way of giving a rough time indication so I know if its ten seconds, in which case I should wait at the till, or over 5 minutes, in which case I will use alternative payment and fix the PIN issue later?
Monzo is awesome, I’m loving my new card, got my partner an account too and cannot wait for joint accounts.