Forgot my PIN, silly me, unfortunately I tried too many times so now it’s blocked. How do I sort it? Thanks
The fact it’s blocked makes me think you’ll need to contact customer support from within the app. There should be a help section you can use.
In future, if you’ve got it wrong e.g. twice you can get a PIN reminder in the app! You’ll need to confirm your DOB, I think - but it’s automated otherwise.
Edit: apparently this now requires another photo ID and video selfie
If you have Touch ID Authentication on, you can just use your fingerprint for this.
Hopefully though the same logic will hold true when Monzo supports Imprint on Android.
Yeah, I’m sure they will. It was (still is) annoying having to submit ID and a selfie video to get a PIN reminder. That said, still better than getting it in the post x days later!
Thanks for your reply, yes not long after posting I found the part about photo id and seflie
Not initially, just unlocking the app
This is certainly a different approach to getting a PIN reminder.
Starling just asks for your password and Barclaycard just wants the app PIN, but BC do SMS you afterwards to say someone’s recently checked your PIN.