I get the frustration - but things go silent all the time, I wouldnāt say theyāve āgiven upā on it, most likely its just a lengthy process and thereās no updates as of yet
Itās mainly the silence - not the fact that they canāt do everything. I understand that things take time. But things like merchant data corrections, that used to work, are now broken. And despite Monzo saying theyād fix it months ago, thereās been no update.
And youāre right, I canāt edit the poll, but I added a note to say please choose one option.
I think thatās part of the problem Monzo have had. Theyāre pretty vocal about things theyāre working on when theyāre announced, and then when priorities shift (for whatever reason), thereās radio silence.
Silence is bad.
If thereās no progress to report then there should be an update that says that.
Weāve lost that with the end of the Trello board where you could see things being at different stages for a long time.
If Monzo staff have to be chased for an update that ends up saying ānothing to reportā that leaves a worse taste in your mouth than an occasional āwe know thereās still demand for this and weāll get to it after x,y,z.ā Sure youāll have people saying they donāt care about x,y,z but itās better than nothing.
I donāt think that we can predict the things that Monzo have given up on. They may go quiet on things and I suspect that priorities regularly change due to other pressures we, as customers, may not always be aware of.
I personally would like the Trello board (or similar) to be reinstated for the community to see the main features (both app and others) so we have visibility.
However, I also think we need to keep in mind that very few banks share so much with their communities or are as transparent about issues, challenges etc.
No one would blame Monzo for saying: we canāt do what we said we wanted to do but hopefully weāll have an update for you in September. That was what was so good about the monthly emails.
Thatās why I canāt blame them about cheque imagining. They wanted to do it. When it became clear that other things had to take priority, they were upfront that they had to cancel the project. Itās about managing expectations.
Same. Itās the one thing that makes me consider moving back to my legacy bank, if itās something thatās just not going to be introduced at Monzo. That and the fact that joint accounts donāt seem to be reported at all.
Silence from Monzo is badā¦ which is entirely their own doing based on wanting to be more open when they have something to say.
Silence from Lloyds/Barclays/HSBC is perfectly normal (and accepted)ā¦ But they donāt have the fan base that Monzo has (which in part, is because of the shouting Monzo has done).
The public roadmap was OK (ish)ā¦ It was certainly better than nothing.
I just find it a little frustrating to see features discussed and then completely shaftedā¦ To the point where Iām pretty sure Monzo pretend like it was never discussed in the first place
Sorry, which thing were you looking for an update on?
There is some discussion happening around reporting to other CRAās, and if thereās any tangible updates that I can share about that, then I will. Given that if this happens it would involve commercial deals with other companies, Iām sure you can understand that we are limited in the information we could share here.
They havenāt exactly gone silent about Merchant Data Corrections. More than one staff member has posted to say that the problem is the tooling used isnāt up to scratch any more (because of scaling, Iād guess), and they need to develop new tools before major improvements can be made. And, rightly or wrongly, this isnāt a high priority at the moment.
Which is a little disappointing, but not exactly silence.
That they donāt reply to many of the āWhat the heck has gone wrong here?!ā posts is probably because these reports should go through the app for action instead, so thereās not much a forum poster could do other than say āReport this in the appā.