How about Monzo product a LOP list (list of open points) and update monthly on here, for their stakeholders? Status could be prioritised, delayed due to abc, on schedule for testing xyz, etc.
Most people understand things happen, however knowing the status keeps people engaged and not giving up on things they thought should be available by now.
This is a very good idea.
Hi @simonb, the vast majority of our annoyance (I think) around CRA reporting, has come from the above quote (from someone who used to work at Monzo it looks like).
Your reply sounds a little more like a lazy Friday afternoon might involve a little discussion around CRAās, but it will be the first to get postponed if something else comes upā¦ (we all have those meetings).
I know the whole ācoming soonā is a long running joke, but this was very clearly āwe are planning this early 2019āā¦
Then the āwe are driving for profitā manifesto came out, and it feels like all of the boring (but useful) core account features were put on hold in place of money making features.
I wasnāt aware of that comment, nor what the priority looked like at the time it was posted or how that shifted - she isnāt still with the company to be clear, but I doubt thatās hugely relevant to the point.
It would be hugely irresponsible for me to give specifics about the discussions being had, but I can at least say we take them incredibly seriously, not just āa little discussion on a Friday afternoonā. Youāre talking about commercial deals and appropriate pricing that would affect almost 3 million people, and within a couple of years may well apply to 5-10 million or more.
My reply wasnāt intended to be flippant or downplay the situation - in fact quite the opposite. The fact that discussion is ongoing is as much as itās appropriate to say for the reasons given above.
My comment was a slight attempt at lightening the situation somewhatā¦ Obviously all things being discussed are important.
Itās more that in this specific instance, we were actually given a rough timeframe from someone who was clearly working on itā¦ and itās since completely vanished, with zero updates from anyone (until your comment).
Is there a chance we could get an update from someone working on the integration? Even if itās to say ānot in the immediate futureā¦ but hopefully in 2020ā or something?
Id like to see another Roadmap product. I work as a Product Manager and could not function without a Roadmap. It gives the visibility of what is being worked on/planned with transparent timescales.
This is the crux I think - aside from any one particular issue (since different folks will have different priorities). And I actually had a conversation with Naji about this yesterday (although heās now away for a few weeks!)
Allow me to be candid here, and excuse my stream-of-consciousness thoughts. Disclaimer, these are my thoughts only, Iām not speaking for the company or anyone elseās thoughts.
Community team agreed earlier in the year that update/roadmap ownership and engagement would be handed over to a newly formed Product Marketing collective. It seemed an obvious move, after all, they are the ones working on all these things day to day.
What I think we perhaps didnāt account for (perhaps because Marketing and Community have traditionally always been a joint discipline at Monzo in the past) was for community engagement really being something that the new marketing collective really wanted to solidify as a tangible goal or instantly understand the value of. We assumed that would be the case, and I think itās fair to say that it hasnāt always been. Ultimately this is probably our fault - we hired marketing managers, not community managers, and as far as I can see, the marketers weāve hired are actually doing a pretty great job at what their goals actually are, which is things like getting more users to use various features, creating trackable metrics, increasing daily and monthly actives of various things. I do believe that it is a goal for some of them - Business Banking springs to mind as one area that is definitely invested in community engagement.
So whereas the Marketing team has grown exponentially, Community team actually hasnāt grown at all in the last 12 months. And clearly thereās only so much knowledge and so much capacity from us to update you all, as well as creating solid feedback loops into product development.
The good news is that we are hiring a Community Lead, whose job it will be to figure a lot of this stuff out.
I certainly agree that a product roadmap is important for a company and it would be great if this could be shared with its customers and community. However, by not sharing it doesnāt mean Monzo donāt have one which theyāre following.
@urban I think credit reference agency reporting is done! I can see a Monzo account on my TransUnion file from when a First bus ticket sent me into my Ā£20 overdraft buffer.
Weāve always reported to TransUnion (previously CallCredit) - folks are wanting us to report to other agencies as well 
Of course, I forgot the big 3! 
Experian reporting certainly would be valuable but I imagine it comes with both financial and development overheads that make things tricky on Monzoās end!
On CRAs, I feel obliged to give a contrary view every time this comes up. I know the role that they play in our society, but I do not want Monzo (or anyone else) giving more of them my data. So Iām happy that there is minimum reporting at the moment - please donāt take the clamour of a few folk on here to mean that the community universally wants their data given to anyone who might be in that market.
Speaking of which, and I know that commercial discussions are (sadly in my view) shrouded by seemingly excess secrecy, but did we ever establish who pays whom? I mean, Monzo is giving a CRA, and potentially other CRAs our data. Does the CRA pay them for that? Or is there a two-way charge whereby Monzo charges for the data it provides to CRAs, then they charge Monzo for the data they hold on customers?
Iām not sure that that would be helpful. This thread is, in many ways, hoisting Monzo by its own petard - you yourself quoted a (former) Monzonaut who gave an update which turned out to be wrong. I can understand why they wouldnāt want to come along again, given this thread and the surrounding furore.
That all said, I think thereās definitely room for some expectations management and some clarity. It does feel sometimes like what is a priority for the community (merchant updates, for example) arenāt the priority for Monzo. Just saying that is sometimes helpfulā¦
I can see this viewpoint, and itās fine for someone who has got a built up history with multiple accounts across multiple CRAās.
But weāve seen a few times the impact that only having a Monzo account brings to someone who is young, and perhaps chooses Monzo as their first account.
Right now, my opinion would be the negative far outweighs the positive (which in your case, is simply reporting your data to 2 other CRAās who likely already have some data on you anyway).
Thatās fine for you, but that effectively makes monzo impossible to reccomend for those new to the UK or new to banking.
Not at all. Monzo will still work for them.
If youāre looking to build up your credit history, seek out products to do that. Get on the electoral roll. Put utilities in your name. Find a credit card thatās aimed at building credit. Or, if youāre really paranoid about this and want your data shared with as many folk as possible, open an account at a high street bank as well.
Listen, othersā views will differ. All Iām saying is that the minimisation of personal data sharing can only be - in aggregate - a good thing. I acknowledged that CRAs are currently essential for the way our society works. But that doesnāt mean that we shouldnāt aspire for better, though.
This is what makes it impossible to recommend. You shouldnāt have to open a second account because monzo have made the decision (purely fiscally) to only report to 1 niche CRA, if it was just Experian, fine! But TransUnion are niche.
I work in credit, CRA checks are expensive. Not only is their credit checks, there is added AML checks etc, credit providers arenāt going to spend more on reference checks just to deal with monzo.
Letās break this down:
Only if someone wants one - and only one - account. And thatās if you accept that having a bank account that reports everywhere is essential. Iām not convinced it is - thereās other ways of building a profile.
I havenāt read anywhere why Monzo went with TransUnion, or whatever they used to be called. Happy to be corrected, but it seems like an assumption on your part that it was the cheapest. I mean, thatās not unreasonable, but I canāt see anywhere where thatās been confirmed.
Iāll stop there as this thread is going way off-topic, but I certainly wouldnāt my data reported to Experian.
Thereās no rights and wrongs here - just different opinions. Which is why weāre here, I suppose.
Correct, it is complete conjucture on my part, I have no idea of the deal Monzo have, but experience dealing and negotiating with CRAās.
And after the CreditKarma mess, I wouldnāt be so happy with TU either!
No malice at all from my side, I get my salary paid directly into Monzo and Iām happy. But if they can improve, I will happily be vocal about it. I want the best product for everyone, and I feel they are selling themselves short on this one.
If given the option, Iād opt-out of my data being reported to TransUnion too.
Iām with @Peter_G on this one ā Iām somewhat stunned that people are upset because Monzo arenāt sharing their data. This is a definite bonus imo, I hate the credit agencies and am glad they donāt get more of my data. And the huge Equifax fuck-up in the US, and them not being properly held to account, shows that the sharing also puts us at greater risk.